Thank you for shopping at our online store! We value your trust and strive to ensure your satisfaction with every purchase. Please take a moment to review our return policy, which applies to purchases within Cyprus and the European Union and complies with EU legislation.
1. Right of Cancellation and Return of Goods
a. Cancellation Period
You have the right to cancel your order and return the goods within 14 days from the date of receipt.
b. Conditions for Return
To qualify for a return, the following conditions must be met:
- Condition of Goods: Items must be returned in their original condition, unused, and with all accessories included.
- Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt, or your order number.
2. Return Shipping Costs
a. Customer Responsibility
The cost of return shipping is typically the responsibility of the customer.
b. Exceptions
We will cover return shipping costs if:
- The product is defective.
- The return is due to an error on our part (e.g., wrong item shipped).
3. Return Procedure
a. Initiate Return
- Contact Us: Notify us of your intent to return the product by using the contact information provided below.
- Provide Details: Supply necessary information, including your order number, product description, and reason for return.
b. Return Instructions
- Receive Instructions: After confirming your return request, we will send you detailed instructions on how to return the product.
- Ship the Product: Follow the instructions to return the product to the address provided.
c. Return Processing
- Inspection: Once we receive the returned product, we will inspect it to ensure it meets the return conditions.
- Evaluation: We will then evaluate the return and process it accordingly.
4. Refund and Replacement Options
a. Refund Options
If the return is approved, you will have the following options:
- Product Replacement: We will send you a replacement product with the same specifications and features. This will be shipped to you at no additional cost.
- Full Refund: We will refund the full amount paid for the product, including the original shipping costs, using the same payment method you used at the time of purchase.
b. Processing Time
The processing of returns, including the issuance of refunds or shipment of replacement products, will be completed within a reasonable period after we receive and inspect the returned product.
5. Special Note for Business Purchases
Please note that purchases made by companies cannot be canceled or refunded. We advise you to ensure that your order meets your company’s requirements before finalizing your purchase.
6. Customer Support
For any questions, concerns, or further assistance regarding our return policy, please do not hesitate to contact our customer support team. We are here to help and ensure your shopping experience is positive and satisfactory.
Contact Us
- Email: info@bhomedeco.com
- Phone: 25000000
- Contact Form: Available on our website
7. Commitment to Customer Satisfaction
Customer satisfaction is our highest priority. We are dedicated to providing high-quality products and exceptional service. If you have any issues with your purchase, please contact us, and we will do everything possible to address your concerns promptly and effectively.
Thank you for choosing our online store. We appreciate your business and look forward to serving you again in the future!